Maintenance Guide

If you are a Total Care Property Management tenant please use the following Guide to avoid any unnecessary call outs before submitting your Maintenance Request.



No Power


Have you contacted Synergy on 13 13 53? There may be a fault in the street.


Have you checked if the Safety Switch (RCD) has been tripped?

If so, reset the switch.


If it trips again unplug all appliances from power points.

Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.

If you have a fuse box check this for a blown fuse.



Lights not working


Check power or fuse box.

Ensure the power is on and the Safety Switch (RCD) has not been tripped.


Have you replaced the light bulb?



Air Conditioner not working


Check power or fuse box.

Ensure the power is on and the Safety Switch (RCD) has not been tripped.


Have you cleaned the filters?



Have you changed the battery in the remote?



Have you checked the outside unit is free of dust?



Try turning the outside switch off and on again?



Kitchen/Bathroom sink blocked


Have you tried using some Drano to try and free the blockage?


Have you tried pouring boiling water down the sink to free up old soap and hair?

Foul odour emitting from floor waste grate


Have you tried pouring boiling water and a little detergent down the floor waste grate?

By doing this you will replace the stagnant water in the S-bend.

Usually 2-3 litres are enough.



Oven Not Working


Have you checked that the power isolation switch is turned on?

Typically this can be found on the kitchen splashback wall or nearby.


Have you set the clock on the display?

Some ovens will not work unless the clock has been set.



Cook top not working


Gas – Have you checked the connections to make sure they are not loose or dirty?

Sometimes pulling the element out and cleaning can fix the problem.

Is there a problem with the Gas connection to the property? You may need to call Alinta Gas on 13 13 58.


Electric – Check if power is connected or check power box for tripped switch or blown fuse.



Dryer not working


Is the power on?


Have you checked that you have not overloaded?


Have you checked the red reset button?


Have you checked the lint filter is clean? This should be done after each use.
 

Having checked the above guide and the problem still exists then complete the on-line Maintenance Request Form and we’ll get a tradesman to look into the problem.