Why Choose Us

25 Reasons to consider, and then ask yourself, ‘Why not choose Total Care Property Management?’


1. Properties Under Management

We are a small family owned and operated Property Management Company with just over 200 properties.

2. Guarantee

Here is our four point no risk Written Guarantee,

1: We guarantee to get back to you within 2 business hours for phone calls and 6 hours for emails;

2: We guarantee you will not lose rent with any tenant we place in your property;

3: If we don’t achieve the rent we quote, we’ll make up the difference for the first 6 months of the lease;

4: If you are not completely satisfied after 3 months we’ll refund your management fee and release you from the contract.

3. What Others Say

View what others say on our website via Videos and Google Reviews, under the 'Reviews' tab

4. Staff

We put people in the position that suits them best so they excel and you can reap the benefits of their expertise.

We have a specialised team with expert personnel in each of these core areas:
Leasing (Bernie) - Diploma in Property; Inspections (Teresa) - Registered Property Manager; Senior Property Manager (Lora) - Registered Property Manager; Business Development Manager (Katherine) - Registered Property Manager; Maintenance Manager (Vicki), Property Manager (Gai) - Diploma in Property, Bachelor of Business, Information Systems and Management; Trust Accounting Manager (Natalie); Office Manager (Gai); Business owners (Bernie and Gai); Sales (Bernie).

5. Experience

Bernie & Gai (business owners) have each been in the real estate industry for over 30 years. They have seen many a 'boom' and just as many 'busts'.

Our Senior Property Manager (Lora) has 16 years experience in the PM business.

Our Maintenance Manager (Vicki) has 30 years experience in the PM business.

6. Training

All members of our property management team are required to attend regular training to ensure they maintain the highest levels of professionalism, and are aware of current industry information and legislation.

7. Video Walk Through Tours

All our new and vacant properties have a unique Video Walk Through Tour filmed and uploaded by our accredited videographers to YouTube, ensuring your property is leased twice as fast as the industry average.

In addition all Walk Through Tours are loaded up to Face Book, Twitter and our very own TCPM Google Plus page.

8. Sales

TCPM is a specialist Property Management Company first and foremost.

Bernie is the only Salesperson on the team and he looks after the sale of properties which come up from time to time from our landlords.

9. Rental Values

TCPM carry out extensive research including Market comparisons and trends for new managements and at lease renewal time and vacates.

10. Technology

TCPM is an innovative company and always looking to utilise the latest technology to improve service.

11. Online Portal

We offer a free On-line Agent Portal for landlords to review accounts, maintenance and inspections.

12. Free Information

Our Free Investors Guide Booklet outlines our full service and is free for the asking.
Our TCPM Website is also packed full of informative articles and FAQs including
many info-videos on Maximising your Rental Returns, for landlords

13. Staying in Touch

You can easily opt in for our Regular fortnightly blog on PM related topics and rental optimisation.

14. Marketing

As well as listing your property with the biggest on-line portals, your property is also advertised as a feature property on our own award winning website.

15. Tenant Applications

To apply for one of our properties the tenant simply clicks on the 'Apply for this Property' button on our online ads. This takes them to an online application form.

We have worked with the team at 1form.com.au to provide prospective tenants with an easy-to-use online form to register their interest in your property. The form encompasses detailed questions to ensure we can obtain an accurate picture of a prospective tenant’s rental, financial and employment history.

16. Professional photography

A Professional photographer is available if desired (at a very reasonable price.)

17. Property Condition Reports

Ingoing Property Condition Reports are captured on YouTube Video in addition to full written report, at each change of tenancy.

18. New Buildings

Yes, we are happy to meet with the builder for scheduled ongoing Building Inspections for new apartment builds on behalf of our landlords.

19. Maintenance

We report any maintenance for your property regularly via routine inspections or through the tenant immediately. Work is recommended so that your asset maintains its capital value should you need to sell in the future.

We also encourage you to get more return from your investment property by advising you of any capital work required between tenancies.

20. Changing Agents

Our Easy Switch Property Management offer makes switching to TCPM easy. Just let us do all the work for you, and save you time and angst.

21. Our Awards

Our website was the Winner of the Leading Property Managers of Australia's Best Property Management Website in 2013 and runner up in 2014.

In addition our Business Development Manager, Katherine, was a finalist in the LPMA 'Business Development Manager of the Year' Award for 2015.

We are also have creditation as 'Internet Videographers' from VirtuallyIncredible.com

22. Call anytime

Yes, we have an open door policy for all our landlords and tenants, you'll find we are available to chat any time.

23. Weekend Communication

Weekend calls are monitored and you can expect a response before the weekend is out.

24. Landlord Protection Insurance

We do recommend Landlord insurance and we'll even pay the 1st 12 Months Landlord Protection Insurance premium for you.

25. Statements

At TCPM we offer tailored solutions to meet your requirements eg; bi monthly and monthly payouts.

Rental Appraisal

* Please note Thursdays and Sundays are generally not available.
* We will endeavour to accommodate your time frame wherever possible.
If you were referred by a friend please let us know so that we can thank them.