Maintenance Guide

If you are a Total Care Property Management tenant please use the following Guide to avoid any unnecessary call outs before submitting your Maintenance Request.



No Power

  • 
Have you contacted Synergy on 13 13 53? There may be a fault in the street.
  • 
Have you checked if the Safety Switch (RCD) has been tripped?
  • If so, reset the switch.

  • If it trips again unplug all appliances from power points.
  • Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.
  • If you have a fuse box check this for a blown fuse.
  • 

Lights not working

  • 
Check power or fuse box.
  • Ensure the power is on and the Safety Switch (RCD) has not been tripped.

  • Have you replaced the light bulb?


  • Air Conditioner not working

  • 
Check power or fuse box.
  • Ensure the power is on and the Safety Switch (RCD) has not been tripped.

  • Have you cleaned the filters?


  • Have you changed the battery in the remote?


  • Have you checked the outside unit is free of dust?


  • Try turning the outside switch off and on again?


  • Kitchen/Bathroom sink blocked


  • Have you tried using some Drano to try and free the blockage?
  • 
Have you tried pouring boiling water down the sink to free up old soap and hair?
  • Foul odour emitting from floor waste grate

  • 
Have you tried pouring boiling water and a little detergent down the floor waste grate?
  • By doing this you will replace the stagnant water in the S-bend.
  • Usually 2-3 litres are enough.
  • 

Oven Not Working

  • 
Have you checked that the power isolation switch is turned on?
  • Typically this can be found on the kitchen splashback wall or nearby.
  • 
Have you set the clock on the display?
  • Some ovens will not work unless the clock has been set.


  • Cook top not working

  • 
Gas – Have you checked the connections to make sure they are not loose or dirty?
  • Sometimes pulling the element out and cleaning can fix the problem.
  • Is there a problem with the Gas connection to the property? You may need to call Alinta Gas on 13 13 58.
  • 
Electric – Check if power is connected or check power box for tripped switch or blown fuse.


  • Dryer not working


  • Is the power on?

  • Have you checked that you have not overloaded?
  • 
Have you checked the red reset button?

  • Have you checked the lint filter is clean? This should be done after each use.
 
  • Having checked the above guide and the problem still exists then complete the on-line Maintenance Request Form and we’ll get a tradesman to look into the problem.