Meet the Team

Allow us to introduce you to the team that will be taking care of your investment property:

Bernie2-1Bernie Kroczek - Owner/Sales/Leasing Manager
Bernie has been in real estate for over 30 years and has many old clients and customers seeking him out for advice on their real estate needs. Bernie looks after their real estate interests, which may include selling, buying or leasing. Clients already on our rent roll also benefit from his vast, real estate knowledge and experience. If you want your property let quickly then Bernie is your man. Bernie is a Licensed Real Estate Agent, and has a Diploma in Property.
GaiProfilePic3Gai Kroczek - Owner/Licensee/Senior Property Manager
Gai is the Licensee of Total Care Property Management, and a qualified Property Manager. Gai is hands on in all aspects of the business from the Trust Account Management and Property Management, right through to the website design and marketing.
Gai also has a Bachelor of Business Degree, majoring in Information Systems and Management.
Sarah150x150Sarah Goodwin - Senior Property Manager
Sarah is our Senior Property Manager or as we prefer - Customer Service Manager! Sarah's hands on approach to our landlords and tenants is refreshing and essential in today's busy would. Sarah enjoys talking to people, and hearing their stories. This is a property manager with real interest in you and your property.
With a wealth of experience in property in the northern suburbs of Perth, you'll be in good hands with Sarah.
VickiBPicVicki Bowra - Maintenance Manager & Reception
Any maintenance issues arising at the property are logged in the first instance by our Maintenance Manager, Vicki who has over 25 years experience in the industry. So after Sarah or Gai have assessed the situation and spoken to you, Vicki will organize the work and will keep you informed of progress. Vicki is also on reception and so is the person at the other end of the phone, most of the time when you phone in.
Natalie150x150Natalie Mitchell - Trust Account Manager
Natalie is our Trust Account Manager, with many years experience in bookkeeping and covers all aspects of the transaction from invoicing tenants, payments for maintenance, water and council rates and insurance etc. Natalie, while under the direct supervision of Gai as licensee, is extremely competent in dealing with the financial aspects of managing your property. Any accounting issues you may have can be directed to either Natalie or Gai with confidence.
femaleicon150x150Teresa Gerovich - Inspection Manager
Teresa is our Inspection Specialist, who has been in property management since she left school. With more than 15 years experience in property management, Teresa has a keen eye for detail and will keep you up to date on the condition of your property during the tenancy.

As is often the case your property manager may be out and about with inspections, property condition inspections and viewings, all of us in the office are ready and willing to take your calls and if we cannot help, to make sure your query is followed up.

The email address is accessible to all of us in the office, and Vicki ensures emails go to the right person and that they have seen them.

So, to sum up, your initial contact will be with Bernie who will liaise with you until the property is let. Your point of contact after the property has been let and the tenants have moved in, is your Property Manager (Customer Service Manager), Sarah. Should Sarah be out then Gai is next best to assist. If they are both unavailable, then Vicki at reception is ready to help, along with the rest of the team.

Or, if you would like to contact Bernie and Gai Kroczek direct, at Total Care Property Management, they can be reached at 08 9444 6706. Or stop by to see them in person at 131 Scarborough Beach Road, Mount Hawthorn, WA 6016.

Gai, Bernie, Vicki

Gai, Bernie, Vicki