Landlord Service Guide

1. Careful tenant selection

Thanks to detailed screening, Tenancy Database checks and stringent interview procedures, we consistently identify and place quality tenants, thereby maximising rental return and minimising investor risk.


Expert lease negotiation

As specialist property managers, we have a great deal of experience and confidence in negotiating the best possible rent for our clients. We specialise in assessment of Perth’s residential rental market, and all lease negotiations are based on expert analysis of market conditions, comparable property rents, vacancy factors, general condition of the property, tenant quality and the length of tenancy.

3. Timely proactive communication

We place the highest priority on proactive communication with our clients. When we get a tenant vacate notice, you’ll be notified by phone and email, within 24 hours. While your property is available for lease, we’ll be in touch with you at least twice a week. We’ll call to discuss potential tenants, and when one is selected, we’ll email you their acceptance within 48 hours. We’ll contact you to confirm the old tenant has vacated and provide a Property Condition Report (including video and/or photos where applicable). If bond deductions are required, you’ll know. If maintenance is required, you’ll know exactly what work needs to be carried out, before it’s done. Within 48 hours of your new tenant moving in, you’ll receive a copy of the Residential Tenancy Agreement. Additionally, we’ll contact you twice a year to discuss rent reviews. We’ll even contact you if we feel there’s something unusual on your monthly statement, perhaps with a view to withholding payment of certain expenses to ensure your cashflow isn’t affected and you can still meet mandatory expenses like your mortgage repayments.

4. Effective marketing

In order to attract precisely ‘the right’ tenant at precisely the right time, our advertising includes high profile Internet campaigns, complete with professional photography and video once the property is vacant. We also reach prospective tenants through our internal database and alert system, and through our contacts with relocation companies. What’s more, we conduct unlimited private viewings during the week and regular hosted viewings via our on-line viewing appointment system.


Full rent arrears management

We have sophisticated systems in place to minimise arrears. Thanks to our BPAY payment facility, tenants can pay their rent online and even create an ongoing schedule of payments (‘set-and-forget’). And we closely monitor the payment status of all tenants, following up with phone, SMS, email and/or letter reminders the moment a payment becomes overdue.

6. Inspections & maintenance

The condition of your property is critical to its earning potential. At commencement and completion of every tenancy, and at regular intervals during tenancy, we inspect your property and provide you with a detailed Property Condition Report (on commencement of each tenancy) and Routine Condition Reports, this can include a You Tube video or photos (where applicable) and a schedule of routine maintenance. Importantly, maintenance incorporates preventative maintenance, not just repairs. As your property managers, we organise and coordinate everything, and we engage only licensed contractors from our stable of trusted, responsive providers. Of course, you’re updated at every step along the way, and everything’s detailed on your monthly statement.

7. Comprehensive financial reporting

As a Total Care Property Management client, you’ll receive a Monthly Statement, emailed on the last day of each month. You’ll also receive an Annual Income and Expenditure Report for taxation purposes. Prepared on June 30 and immediately available in electronic format (hard copy sent within 10 working days), this report is fully consolidated with all tax invoices for costs incurred. These reports will save you hundreds of dollars each year in accounting fees, and we supplement this saving by liaising with your accountant, if requested, regarding your end of financial year figures, at no additional cost beyond the initial EOFY Statement fee. And at any time, you can sign in to your secure online account and view all your financial statements and reports. If you have not yet signed up to this facility, please give us a call.

If you’d like a FREE no obligation Rental Appraisal simply complete this on-line Rental Appraisal Request Form.

* Please note Thursdays and Sundays are generally not available.
* We will endeavour to accommodate your time frame wherever possible.
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