Customer Video Reviews

What Rochelle says about TCPM

Property owners don’t manage properties all the time so the last thing they need is to worry about their tenants’ needs and if they are being met in a timely manner or if they are paying their rent on time or not. It’s a good thing Rochelle has Total Care Property Management to take care of her rental property, making sure things run smoothly all the time, every time. That’s because Total Care Property Management lives up to not just their name, but also the high level of expertise and experience that enables them to provide their clients with worry and stress-free property management services. It is no wonder Rochelle can happily recommend the best in Perth property management to everyone!

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What Brain says about TCPM

Brian feels that many property management companies often make the mistake of undervaluing the properties they manage by posting just one or two pictures on their websites that hardly do the properties justice or don’t really show them off at all. But Brian finds that Total Care Property Management is able to show their rental properties to their best advantage via well-produced videos, really giving potential tenants a chance to see and choose the properties they would like to rent. Total Care Property Management’s video walk through tours really give you a sense of how big the property is and highlights everything that will make a potential tenant want to rent it as soon as possible. As the best in the industry, you can expect nothing but the best Perth property management service from Total Care Property Management…no wonder they get good votes all the time!

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What Peta says about TCPM

For people who lead busy lifestyles and don’t have the luxury of too much time like Peta, great walk through tours like the ones produced by Total Care Property Management help a lot as far as finding the best rentals are concerned. Not only do walk through tours save people time from trolling through the Internet looking at tons of pictures, they also give the viewers an exact impression of how spacious the properties actually are and the actual conditions they are in as well. Peta was easily able to find a property she liked, visit it and find everything exactly as it was described in the video. Truly, nothing beats Total Care Property Management’s credibility and experience in property management. No wonder they are the best in Perth property management!

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What Ruth says about TCPM

Ruth from the Northern suburbs tells us why she thinks Total Care Property Management is the best property managers to go to when it comes to finding the best rental properties. Disappointed from visiting property management websites that show seemingly great properties only to find out upon actually visiting them that the pictures or videos of the properties have only been Photoshopped or altered to look great, she then visited TCPM’s website and found that the well-made video tours showed the properties as they actually are so that she found it easy to find a property she wanted and didn’t feel like she was being led on. This is an example of the experience and credibility that has made Total Care Property Management the best in Perth property management, the only one you can truly trust!

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What Rejna says about TCPM

Here’s another tenant satisfied with Total Care Property Management. Often, when potential tenant search for properties they’d like to rent, it is important that they are able to get a feel of it, get an immediate sense of whether or not it is the property they’ve been looking for all along. While high-quality photos help, videos are often a far better alternative especially if the potential tenants would like to feel as if they were actually there, touring the property. Total Care Property Management does that excellently as proven by Rejna who found her dream home after viewing one of Total Care Property Management’s well-done video tours. So if you want to be able to find your dream home just as she did, call or visit Total Care Property Management now–and experience total care like you’ve never have before!

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What Hayden says about TCPM

Prior to living in his current residence, Hayden rented a property managed by another company. However, this company did not provide crucial services that he thought he should have been having, such as rent inspections. On the other hand, Total Care Property Management has provided Hayden with these services efficiently, and constantly keeps him in the loop on whatever is happening. TCPM even helped him find his current home, after he applied for another property he missed out on. Hayden thinks it’s great that the company would go out of their way to help him find a nice suitable place. Hayden would happily recommend Total Care Property Management to anyone in need of excellent property management services.

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What Charlie says about TCPM

Charlie, who is originally from UK and lived in London for 7 years recalls going back to Australia 3 years ago. In this video, he reminisces how his previous property managers failed to show concern. He moved into this home where the windows were rotting, so he sent an email and hoped for a reply. After a month of waiting for nothing, he decided to repair the windows himself! The property management guys said they never received the photos, and even until when they were about to move out, no improvement was applied. Turning over a new leaf, Charlie came across Total Care Property Management. When he moved into the rental, there were blue posted notes everywhere, and he felt that he was cared for beyond words. Total Care Property Management has been true to their service promise since day 1, and Charlie gladly recommends them. Total Care Property Management is surely not named that way for no reason!

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What Arthur Says About TCPM

This is a video review from one of our property owners, Arthur Swift. Arthur and his wife, Jill, have owned an investment property in Tuart Hill for 13 years now. During this time, they’ve had three property managers. The first one changed companies a couple of times. The next one was a big property management company. This team had various property managers, which was quite off putting because you wouldn’t know who to ask for, and the managers were not aware with your situation. It wasn’t easy to talk business with somebody new all the time. In the end, Arthur got fed up with it because there were a number of mistakes made. Then Arthur went with Bernie Kroczek and Total Care Property Management. When he calls, somebody–someone helpful and not off putting– is always there to answer his calls and investigate his query. According to Arthur, Victoria is very good. She speaks frankly with the tenants regarding problems in the property. She is popular with the tenants and is very direct. All in all, joining up with Total Care Property Management has been very beneficial for both parties involved. Arthur and Jill are very happy, and they will recommend a company who cares about customer service.

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What Amanda Says about TCPM…

Amanda Grafham has a property in Kiara. It was managed by another registered company for many years. Her interaction with them wasn’t great, as she had a large number of issues every time she tried to contact them. There was a lack of response on the company’s part and it took them days to reply. Amanda wasn’t happy at all. It got to a point where she wanted her property to be managed correctly by someone else. She went online, looked around, and came across Total Care Property Management. She gave them a call and they came to see her immediately. They went through their portfolio, and Amanda was happy with the information that was provided. Amanda didn’t have to think that long. She wanted Total Care Property Management to take over her property. As far as the actual handover was concerned, the team was fantastic. They took care of everything, and there was good interaction. Every time Amanda had generic questions regarding the maintenance of her property, she received a response quickly. As far as keeping track of the property, Total Care Property Management has an ‘Online Agent’, so Amanda can see details about her investment property such as rental income, statements, upcoming routine inspections, etc. Amanda finds this fantastic since she’s very busy running around. It is nice to be able to jump in quickly, use the technology, have a look at something, rather than having to call people. To have Total Care Property Management take care of Amanda’s investment property makes her very happy.

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What Phil Says…

Phil Dawson, one of our longest clients, says a few words in praise of Bernie Kroczek and our Property Management Team

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